FAQ's

What is Vintage Chandelier

Vintage Chandelier is an online lighting and home décor store based in New Orleans, Louisiana.

What products do you sell?

We currently offer pendant lights, table lamps, chandeliers, wall lamps, and other selected lighting and home décor products.

Where do you ship?

We currently ship to eligible residential and commercial addresses within the United States.

Do you offer free shipping?

Yes, we offer free shipping on eligible orders shipped within the United States.

How long does delivery take?

The estimated total delivery time is generally 6–10 business days, including processing and transit time.

How long does order processing take?

Orders generally require 1–3 business days for processing, Monday through Saturday.

How can I track my order?

Tracking information will be provided when available after your order has been shipped.

Can I change my shipping address after placing an order?

Please contact us as soon as possible. We will try to make the change before your order is processed or shipped.

Can I return an item?

Yes, eligible items may be returned within 30 days of receiving your order, subject to our return conditions.

What condition must a returned item be in?

Returned items must be new, unused, and in their original condition and packaging.

Who pays for return shipping?

Customers are responsible for return shipping costs for change-of-mind returns. If an item is defective or the issue was caused by us, we will cover the applicable return shipping cost.

When will I receive my refund?

Once your returned item has been received, inspected, and approved, we will process your refund within 7 business days to the original payment method.

What should I do if my item arrives damaged or defective?

Please contact us as soon as possible and provide your order information and, when appropriate, clear photographs of the issue so we can review and assist you.

Do you accept exchanges?

Yes, we accept exchange requests for eligible products. We recommend returning the original item first and then placing a new order for the preferred replacement item.

Which payment methods do you accept?

We accept American Express, Diners Club, Discover, JCB, Mastercard, Maestro, and Visa.

Do you charge additional VAT or tax at checkout?

No additional VAT or tax is charged on top of the displayed product price at checkout.

How can I contact Vintage Chandelier?

You can contact our customer support team by phone at +1 504-309-8983 or by email at info@vintage-chandelier.com.