Terms of service
Introduction
Welcome to Vintage Chandelier. These Terms of Service explain the terms and conditions that apply when you visit our website, browse our products, or place an order through our online store. By using our website, you agree to follow these terms. If you do not agree with these terms, please do not use our website or place an order.
Use of Our Website
You may use our website for lawful purposes and for personal or legitimate business shopping needs. You agree not to misuse the website, interfere with its operation, attempt to gain unauthorized access, or use the website for fraudulent or unlawful activities.
We may update, modify, suspend, or discontinue parts of our website or services when necessary for business, technical, or operational reasons.
Product Information
We make reasonable efforts to provide accurate product names, descriptions, specifications, dimensions, images, and other information on our website. However, minor differences may occur between product images and the actual item due to lighting, screen settings, manufacturing variations, or other factors.
Product availability, specifications, pricing, and other information may change without prior notice. If an important product detail changes after an order is placed, we will communicate with the customer when appropriate.
Orders
When you place an order, you are responsible for providing accurate billing, shipping, and contact information. After an order is submitted, we may review the information and payment before confirming and processing the order.
We reserve the right to refuse, cancel, or limit an order when there is a reasonable issue involving product availability, incorrect pricing or information, payment authorization, suspected fraud, shipping restrictions, or other legitimate business reasons.
If we cancel an order after payment has been received, any applicable refund will be issued to the original payment method.
Pricing and Payment
Product prices are displayed on our website and the applicable order total is shown during checkout before you complete your purchase.
We accept the payment methods displayed at checkout, including supported major credit and debit card networks. Payment must be successfully authorized before an order can be processed.
We reserve the right to correct pricing, product, or listing errors when discovered. If an order was placed using an obvious pricing or information error, we may contact the customer before proceeding with the order.
Shipping and Delivery
We currently ship orders within the United States. Our general processing and delivery estimates are provided in our Shipping Policy.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, supplier fulfillment, transportation issues, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address. Please review your information carefully before completing an order.
Returns and Refunds
Returns, refunds, defective products, and exchanges are handled according to our Return & Refund Policy.
Eligible products may generally be returned within 30 days of delivery, provided they meet the applicable return conditions. Custom, personalized, and specially ordered products may not be eligible for return unless otherwise stated or required by applicable law.
Customers should contact us before sending a product back so that we can provide the appropriate return instructions.
Product Fulfillment
Vintage Chandelier works with trusted suppliers and maintains warehouse operations to support product fulfillment. Depending on the product and availability, an order may be fulfilled from our warehouse or arranged through a supplier.
In some cases, a supplier may ship an order directly to the customer's delivery address. Regardless of the fulfillment method, we aim to provide customers with the applicable order and shipping information.
Intellectual Property
The content available on our website, including text, product descriptions, graphics, logos, images, design elements, and other materials, may belong to Vintage Chandelier or its respective content providers.
You may not copy, reproduce, distribute, modify, publish, or use our website content for commercial purposes without appropriate authorization.
Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, advertising, website functionality, or other business operations. These services may have their own terms and privacy policies.
Your use of third-party services may be subject to the terms established by those providers.
Limitation of Liability
We make reasonable efforts to keep our website and product information available and accurate, but we do not guarantee that the website will always be uninterrupted, error-free, or available without temporary technical issues.
To the extent permitted by applicable law, Vintage Chandelier is not responsible for losses or delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, supplier delays, technical problems, or other unforeseen events.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable requirements. Updated terms will be posted on this page, and continued use of the website after an update means you accept the revised terms.
Contact Details
If you have any questions or need assistance, please contact our customer support team. We will be happy to help.
Address: 455 Philip St, New Orleans, LA 70130, United States
Phone: +1 504‑309‑8983
Email: info@vintage-chandelier.com or vintagechandelier504@gmail.com
Opening Hours:
Monday – Friday: 8 AM – 4 PM
Saturday: 8 AM – 12 PM; Sunday: Closed (GMT-06:00) Central Standard Time (Chicago)