Payment Policy
At Vintage Chandelier, we provide a straightforward and secure checkout experience for customers shopping through our online store. We currently accept several major card payment methods, allowing customers to choose a convenient option when completing their purchase.
Our accepted payment methods include American Express, Diners Club, Discover, JCB, Mastercard, Maestro, and Visa. The payment options available at checkout may depend on your location, card issuer, and the payment processing service used for the transaction.
Credit and Debit Cards
You can use an eligible credit or debit card from one of the supported card networks to pay for your order. When entering your card information, please make sure that the card number, expiration date, security code, billing address, and other requested information are entered correctly.
Your card may be subject to authorization or verification by the card issuer before the payment is completed. An order can only be processed after the payment has been successfully authorized.
Payment Authorization
When you place an order, the payment information may be checked and authorized by our payment processing system and your card issuer. This process helps confirm that the payment method is valid and that the transaction can be completed.
In some situations, your bank or card provider may temporarily place an authorization hold on the amount of your purchase. The timing for releasing an authorization or completing the transaction is determined by the relevant financial institution.
When Payment Is Charged
Payment is generally processed when you complete your order through our online checkout. Once the payment has been successfully authorized and the order is confirmed, we can begin the applicable order processing and fulfillment process.
If a payment cannot be authorized or is declined, the order may not be completed until a valid payment method is provided.
Billing Information
Customers are responsible for providing accurate billing and payment information during checkout. The billing information should match the information associated with the payment method when required by the payment provider or card issuer.
Incorrect or incomplete billing information may result in a declined payment or additional verification.
Payment Security
We take reasonable measures to protect payment-related information during the checkout process. Payment information is processed through the applicable payment processing system, and we do not ask customers to send complete card numbers, security codes, or other sensitive payment information by email or phone.
For your security, please do not send your full card details to us through email, social media, or other unsecured communication methods.
Payment Verification
For certain transactions, additional verification may be required by the payment processor or card issuer. This can include verification of billing information or other transaction details.
If additional verification is required, the order may remain pending until the payment has been successfully verified.
Declined Payments
If your payment is declined, please check that your card information and billing details are correct and that your card is valid for online purchases. You may also contact your card issuer for additional information.
Vintage Chandelier does not control the reason a bank or card issuer may decline a transaction. If necessary, you may try another accepted payment method.
Order Cancellation and Refunds
If an eligible order is cancelled or a return is approved according to our Return & Refund Policy, the applicable refund will be issued to the original payment method used for the purchase.
Once we process a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Currency and Pricing
Product prices are displayed on our online store before checkout. The final order amount will be shown during the checkout process before you complete your purchase.
Your bank or card provider may apply its own currency conversion, international transaction, or other financial charges depending on your account and the payment method you use. These charges are determined by your financial institution and are not controlled by Vintage Chandelier.
Tax and VAT
The product prices displayed on our online store include applicable VAT or tax where required. We do not charge any additional VAT or tax on top of the product price at checkout.
Payment Issues and Support
If you experience a payment problem while placing an order or have questions about a completed payment, please contact us with your order information. For security reasons, never include your full card number, CVV/security code, password, or other sensitive payment credentials in your message.
Contact Details
If you have any questions or need assistance, please contact our customer support team. We will be happy to help.
Address: 455 Philip St, New Orleans, LA 70130, United States
Phone: +1 504‑309‑8983
Email: info@vintage-chandelier.com or vintagechandelier504@gmail.com
Opening Hours:
Monday – Friday: 8 AM – 4 PM
Saturday: 8 AM – 12 PM; Sunday: Closed (GMT-06:00) Central Standard Time (Chicago)