Privacy policy
Introduction
At Vintage Chandelier, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or shop through our online store.
Information We Collect
When you place an order, contact us, or use our website, we may collect information such as your name, email address, phone number, billing address, shipping address, order details, and other information you choose to provide.
We may also automatically collect limited technical information, such as your browser type, device information, IP address, and website activity, to help us operate and improve our online store.
How We Use Your Information
We use your information primarily to process and fulfill orders, arrange shipping, provide customer service, process returns and refunds, respond to inquiries, and communicate with you about your purchases.
We may also use information to improve our website, understand general customer activity, maintain website security, prevent fraudulent activity, and comply with applicable legal requirements.
Payment Information
Payments are processed through the payment services available at checkout. We may receive transaction details such as payment status and order information needed to confirm your purchase.
For your security, please do not send your full card number, CVV, PIN, password, or other sensitive payment information to us by email or other direct communication.
Cookies and Website Technologies
Our website may use cookies and similar technologies to keep the store functioning properly, remember certain preferences, understand website usage, and improve your shopping experience.
Some third-party services, such as analytics or advertising providers, may also use cookies or similar technologies according to their own privacy practices.
Sharing of Information
We may share necessary information with trusted service providers that help us operate our business. These may include payment processors, shipping carriers, fulfillment providers, suppliers, website service providers, analytics services, and customer support providers.
For example, when a supplier or fulfillment partner is responsible for shipping an order, we may provide the necessary customer and delivery information to complete that order.
We may also disclose information when required by law or when reasonably necessary to protect our business, customers, website, or legal rights.
Information Security
We take reasonable measures to protect personal information against unauthorized access, misuse, or disclosure. However, no online system or method of electronic transmission can be guaranteed to be completely secure.
Information Retention
We keep personal information for as long as reasonably necessary to process orders, provide customer service, maintain business and transaction records, resolve disputes, prevent fraud, and meet applicable legal or business requirements.
Your Privacy Choices
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.
If you have a privacy-related request, please contact us using the information below. We may need to verify your identity before processing certain requests.
Marketing Communications
If you receive promotional emails from us, you may unsubscribe using the available unsubscribe option in the email. You may still receive important communications related to your orders, payments, shipping, returns, or customer service.
Children's Privacy
Our website is intended for a general audience and is not directed toward children under 13. We do not knowingly collect personal information from children under 13.
Third-Party Services
Our website may use or connect with third-party services, including payment, shipping, analytics, advertising, and other business tools. These services may have their own privacy policies, and their handling of information is governed by their respective policies.
Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes to our business, website, services, or applicable requirements. Any updated version will be posted on this page with the revised information.
Contact Details
If you have any questions or need assistance, please contact our customer support team. We will be happy to help.
Address: 455 Philip St, New Orleans, LA 70130, United States
Phone: +1 504‑309‑8983
Email: info@vintage-chandelier.com or vintagechandelier504@gmail.com
Opening Hours:
Monday – Friday: 8 AM – 4 PM
Saturday: 8 AM – 12 PM; Sunday: Closed (GMT-06:00) Central Standard Time (Chicago)