Shipping policy

At Vintage Chandelier, we aim to provide a clear and reliable shipping experience for every customer. We currently ship orders within the United States and work with our warehouse and trusted suppliers to arrange and fulfill products according to availability and order requirements.

Shipping Area

We currently offer shipping within the United States. Orders placed through our online store are shipped to eligible residential and commercial addresses within the United States.

Shipping Cost

We offer free shipping on orders shipped within the United States. No additional shipping charge is added to eligible orders at checkout.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Central Standard Time (GMT-06:00, Chicago). Orders placed after the daily cut-off time will be processed according to the next applicable business day.

Order Processing Time

Orders generally require 1–3 business days for processing, from Monday through Saturday. Processing includes order verification, product preparation, inventory coordination, and fulfillment arrangements.

Some larger products may be arranged through one of our trusted suppliers after an order is received. Depending on the product and fulfillment method, an order may be shipped from our warehouse or directly from a supplier.

Transit Time

After an order has been processed and shipped, the estimated transit time is 5–7 business days, from Monday through Saturday.

Transit time begins after the order has completed processing and has been handed over to the shipping carrier.

Total Delivery Time

The estimated total delivery time is 6–10 business days, including both order processing and transit. Delivery estimates are provided as general guidance and may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, tracking information will be provided when available. You can use the tracking information to follow the progress of your shipment through the applicable carrier.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Wrong Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully review your address before completing your purchase.

If an incorrect address is provided and the order has already been shipped, we may not be able to change the delivery address. Any additional shipping or reshipping costs resulting from an incorrect address may be the customer's responsibility.

Change of Address

If you need to change your shipping address, please contact us as soon as possible after placing your order. We will try to accommodate the request before the order has been processed or shipped.

Once an order has been shipped, we cannot guarantee that the address can be changed. If the carrier allows an address correction, additional charges may apply depending on the circumstances.

Change of Mind

If you change your mind after placing an order, please contact us as soon as possible. We will try to accommodate cancellation requests before the order is processed or shipped.

If the order has already been processed or shipped, cancellation may no longer be possible. In such cases, the order may need to be handled according to our Return & Refund Policy.

Order Delays

While we work to meet our estimated processing and delivery times, occasional delays can occur due to carrier conditions, severe weather, holidays, transportation disruptions, high shipping volumes, supplier fulfillment schedules, or other circumstances beyond our reasonable control.

If your order is experiencing an unexpected delay, please contact us with your order information so we can review the shipment status and provide available assistance.

Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as possible. If the product is damaged, contact us promptly with your order information and clear photographs of the package and damaged product.

We will review the information and provide the appropriate next steps. Damaged or defective products caused during fulfillment or delivery may be handled according to our Return & Refund Policy.

Lost Packages

If tracking information indicates that a package may be lost or the shipment has stopped receiving updates for an unusual period, please contact us. We will review the available tracking information and work with the applicable shipping carrier or fulfillment partner to investigate the shipment.

If the package is confirmed as lost and the issue is covered by our shipping or fulfillment responsibility, we will work with you toward an appropriate resolution.

Item Not Received

If your tracking information shows that an order was delivered but you have not received it, please first check around your delivery location and with household members, building management, neighbors, or other authorized recipients who may have accepted the package.

If you still cannot locate the shipment, contact us with your order information. We will review the tracking details and assist with the available carrier investigation.

Undelivered Packages

If a package cannot be delivered because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another issue related to the recipient, the package may be returned to the sender or fulfillment location.

Please contact us if your order is returned as undelivered. Depending on the reason for the return, additional shipping costs may apply if the order needs to be shipped again.

Delivery Address Requirements

Please make sure that your shipping address includes all necessary information, including the recipient's name, street address, apartment or unit number when applicable, city, state, and ZIP code.

We are not responsible for delivery problems caused by incomplete or inaccurate address information provided during checkout.

Tax and VAT

The product prices displayed on our online store include applicable VAT or tax where required. We do not charge any additional VAT or tax on top of the product price at checkout.

Contact Details

If you have any questions or need assistance, please contact our customer support team. We will be happy to help.

Address: 455 Philip St, New Orleans, LA 70130, United States
Phone: +1 504‑309‑8983
Email: info@vintage-chandelier.com or vintagechandelier504@gmail.com

Opening Hours: 
Monday – Friday: 8 AM – 4 PM
Saturday: 8 AM – 12 PM; Sunday: Closed (GMT-06:00) Central Standard Time (Chicago)